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The following information is crucial to the success of any medical billing office. Doctors simply do not pay enough attention to the admissioninformation gathering process. Receiving maximum reimbursement for your procedures is important; however one mistake in any of the following nine areas could result in NO payment whatsoever!


The biggest mistake I have experienced in over 15 years as the owner of a successful medical billing service David Robinson Spurs Jersey , is the almost blind assumption by some physicians that their office manager ,?walks on water? and that billing staffers work hard and truly care about the practice. Assume the contrary or at a minimum look upon your staff with guarded optimism and you'll make a lot more money!


The second biggest mistake made by physicians is not taking a closer look at exactly what is being written off and why!


1. Always get a copy of the front and back of the patient's insurance card even if they're an existing patient. Never assume on follow-up visits that the patient is still covered under the same insurance plan. Make it a policy to assume they've changed insurances. Patients change insurance coverage all the time. Copying the insurance card will save you thousands of dollars per year and ultimately save, not cost your staff valuable time. Tracking patients down for missing information after the claim has already been filed is one of the most tedious and time-consuming tasks facing your billing office. Every time an initial claim goes out incorrectly you run the risk of a not being paid.


2. Verify benefits! Patients go in and out of coverage all the time. Their plans Tim Duncan Spurs Jersey , in terms of deductibles and co-pays change all the time. Obviously the preauthorization process is quite time-consuming. It is not necessary to verify benefits in every circumstance such as follow-up care but I would recommend that you develop a reasonable policy and establish a timeframe for your verification of benefits process.


3. Post your e-mail address throughout your office. You probably won't have time to respond personally. But Read Them All! Have your IP professional program your e-mail client with a nicely crafted auto response. You'll be amazed at the valuable insight gained from reading the e-mails not to mention the positive impact it will have on your staff by ,? keeping them on their toes.?


4. Always obtain a second form of ID such as a driver's license from the patient. This information is very important especially if later on you experience collection problems. It's always best to assume that you will have future collection issues.


5. Always ask for the patient's work telephone number, cellular phone Kawhi Leonard Spurs Jersey , pager and a relative's telephone number. This should be built into the encounter form. If the patient leaves it blank your staff should ask for additional phone numbers. This will also play a crucial role in the collection process later on. I cannot emphasize this fact enough. Plan for future collection and revenue related problems.