ResearchMoz presents professional and in-depth study of “Online Returns in the UK, 2018 – 2023”.
Summary
The “Online Returns in the UK, 2018 – 2023” Harold Baines White Sox Jersey , report forms part of GlobalData’s Retail Channels series, and offers a comprehensive insight into the consumer and market dynamics of the online returns channel. The report analyses the channel, the main trends, and consumer attitudes towards online returns.
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The value of the online returns channel is forecast to rise 27.3% out to 2023 and although online sales growth will outpace the growth of the returns channel Nellie Fox White Sox Jersey , retailers need to be prepared for this increase to successfully handle higher volumes and retain high customer satisfaction.
The clothing & footwear sector has the highest returns rate and makes up the lion’s share of the returns channel, which is unsurprising due to the importance of fit as a driver of returns.
Scope
– Despite significant growth in other sectors, including health & beauty, clothing & footwear will continue to dominate returns and will continue to account for the lion’s share of the channel. – Health & beauty Alcides Escobar White Sox Jersey , entertainment and books are the sectors that are least returned by customers due to the lower value of products. – Postal returns remain the most popular return method, with 44.6% of online returns being made by post, despite growth in alternative options.
Reasons to buy
– Use our in-depth consumer and market insight to learn about the forecast for online returns for the different sectors, and the related hot issues of the online returns channel. – Understand why and how consumers return products in different sectors online. – Use consumer opinions about online returns to inform your online returns propositions.
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Table of Contents
THE HOT ISSUES Main issues in e-retail Delivery saver schemes and try before you buy initiatives will drive up returns Retailers must place the same importance on improving returns as on fulfilment services Fit technology to reduce clothing & footwear returns WHAT PEOPLE RETURN Headlines The channel at a glance Overall channel size Channel in context Sector returns penetration Returns channel split by sector and parcel size WHO RETURNS Headlines Who returns Books Clothing & footwear DIY & gardening Electricals Food & grocery (gifting) Furniture & floorcoverings Health & beauty Homewares Entertainment
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HOW AND WHY PEOPLE RETURN Headlines Opinions on online returns How people return How people return by sector Why purchases were returned by sector Cost of returns by sector METHODOLOGY What is included
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